Help Desk News
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Freshdesk Announces Free Customer Support Software for 501 Refreshing Startups
San Francisco Chronicle (press release)
Online help desk solution teams up with next breed of innovators to make generating customer love easy and accessible to startups Walnut, CA and Chennai, India (PRWEB) May 17, 2012 Today Freshdesk, the fast growing online help desk solution, ...
Freshdesk Launches $10M Future FundPrivate Equity Hub (press release)
all 4 news articles »
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Tools4ever Introduces New Solution for Telephonic Client Identification
San Francisco Chronicle (press release)
With Tools4ever's Helpdesk Caller ID Verification it's possible to confirm the caller's identity telephonically. The software asks helpdesk staff to fill in random characters from answers to the security questions answered earlier by the caller.
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helpdesk overhaul equips team
The Australian
"The helpdesk software that we had was more agent-focused and it didn't have any remote access for offices to follow up any queries," he says. Only helpdesk agents had access to tickets and knowledge-based articles, which meant finding and sharing ...
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HelpSTAR Builds Momentum on Strength of Project Management Solution
MarketWatch (press release)
OAKVILLE, Ontario, May 8, 2012 /PRNewswire via COMTEX/ -- HelpSTAR, a leading pioneer of helpdesk software, today announced that over 900 customers are assisting nearly 1 million users worldwide by bringing efficiency and collaboration tools together ...
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HelpSTAR Software Featured in 5th Edition of Computer User Support Textbook
MarketWatch (press release)
OAKVILLE, Ontario, April 26, 2012 /PRNewswire via COMTEX/ -- HelpSTAR, a leading provider of helpdesk software, today announced that author Fred Beisse has included HelpSTAR's help desk software in his new book, A Guide to Computer User Support for ...
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Freshdesk Launches Private Customer Support for Businesses on Facebook
San Francisco Chronicle (press release)
Now, Freshdesk is the first helpdesk software to extend customer support to messages in the Facebook business page as well. Up until recently, the only way for an individual user to talk to a business on Facebook was "in public", by posting directly on ...
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MSP West Monroe Partners Extends Service Desk and Disaster Recovery Offerings
The Complete Managed Services Resource
The new solutions offer support for Microsoft SharePoint, disaster recovery programs and software asset management. The new integrated suite of offerings complements the managed service provider's (MSP) established FIT services solutions.
West Monroe Partners Adds Enhanced Offerings to Managed Services PracticesEON: Enhanced Online News (press release)
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Zendesk Announces Best-Selling Author Micah Solomon Will Join Its 2012 ...
MarketWatch (press release)
SAN FRANCISCO, May 9, 2012 /PRNewswire via COMTEX/ -- Zendesk ( http://www.zendesk.com/ ), the proven cloud-based help desk software, announced today that it will kick off a multi-city Customer Service Hero tour in Denver, Austin and Chicago.
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BMC Software's RemedyForce Service Desk Chugging Along
MSPmentor
And BMC Remedyforce Service Desk solution has doubled its customer base in less than six months. The news follows on the heels of a big and visible customer win, Lenovo, which made public in March that it was using BMC Software's IT service management ...
IT Races to Adopt the Cloud: BMC Software Doubles Remedyforce Customer Base in ...MarketWatch (press release)
Salesforce.com Positioned as a Leader in the Magic Quadrant for CRM Customer ...Sacramento Bee
all 15 news articles »
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ManageEngine Challenges IT to Rethink CMDB
MarketWatch (press release)
Today, ManageEngine debuts ServiceDesk Plus 8.1, its ITIL-ready help desk software that features an all-new CMDB, as well as integrated asset management capabilities. The company is demonstrating the solution as a "Gold Sponsor" at HDI 2012 on April ...
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