HDI’s 22nd annual conference happened 2 weeks ago in Orlando, Florida. Around 1600 professionals, ranging from directors to front-line analysts, attended the conference. And we did too! Over 50 exhibitor booths were set up and stayed busy on all three days. Many vendors we met in SDITS were present at HDI too.

What we didn’t expect was the fun-filled, high-spirited flash mob by ManageEngine. For the first time in the history of HDI, the first-of-its-kind flash mob proved that IT can be fun. It started off like an annoying interruption but soon there was high momentum and we were dancing to the tunes of Lady Gaga, Pitbull, LMFAO and Maroon5. For 5 blissful minutes we forgot that we were at a technical conference. Kudos ManageEngine.

ManageEngine was happy to share the video with us. Take a look!

Let’s wait and watch what ManageEngine and HDI have to offer next year.

A couple of us here at IHS attended SDITS in London last month and it was an awesome experience. SDITS is one of the biggest tradeshows in the service desk arena and one of the busiest times of the year. We met with a lot of leading help desk providers showcasing more than 250 products and services. They were thrilled as much as we were. People kept swarming in and the booth staff were busy all day long. The turnout was great that most vendors fixed their booth space for SDITS 2013 with no further ado.

We were so excited about the event ourselves that we were rolling on the floors taking photos and running all around the hall trying to take in everything. Check out some cool pics that we took.

There is so much of energy, potential and knowledge shared within these tradeshows, we know it now that we’ve seen it. You will see us at all future help desk events. Stay tuned and keep watching our Events page for updates.

Aloha help desk technicians,

This afternoon, while browsing through the internet, I noticed lot of upcoming websites making purposeful attempts at simplifying ITIL and even adding a touch of humor.

With ITIL being a big buzzword and IHS being all about help desks, we wanted to add our little feather to the ITIL hat. So, we designed something simple to liven up your cubicle – an Incident Management Workflow Chart. Don’t look so stunned. You can use it both as a décor and a work reference material. Download and see for yourself. (What you see below is just a preview image. For a high resolution image, hit on “Email Image” button).

Incident Management itself is a vast and elaborate topic and there’s lots more to it than what would fit into one flowchart. Still, with this Incident Management Flowchart, you needn’t scout for online references anymore.

This workflow is a great place to start if you want to understand simple Incident Management concepts. If you are engaging a new Service Desk for your company with less experienced staff or newbies, this workflow chart would be most useful for everyday reference.

So, download the flowchart, print it out (with the colors) and pin it up anywhere at your work desk. Give it a serious look now and then so that your boss knows that you are hard at work.

Cheers!

]]> http://www.ithelpdesksoftware.com/articles/incident-management-workflow.html/feed 0 http://www.ithelpdesksoftware.com/blogs/feature-by-feature-listing.html http://www.ithelpdesksoftware.com/blogs/feature-by-feature-listing.html#comments Thu, 09 Feb 2012 13:59:20 +0000 divz http://www.ithelpdesksoftware.com/?p=1323

Every product or service in the market has an attribute that is unique to itself. This uniqueness, from the very first minute, makes it clear what product/service is all about. It makes the product stand out and be known for

Now that we are here, we’re planning to stay for a while. That said, we thought we’ll give you the privilege of keeping tabs on us all ways.

       We like Facebook, You like Facebook, so “Like” us on Facebook, we’ll be most happening there!

       Follow our Twitter bird. He travels wide with all our news and updates.

     Subscribe to our IHS feed. It’s old and traditional but no one’s said ‘no’ to it yet.

IT Help Desk Software is quite a mouthful, so let’s call it IHS or IHS.com.

Today, when you are trying to buy a help desk, you need to go through a hectic process.

IHS is here to make this simple and easy; provide crisp and concise information about help desks.

In its own way, IHS is unique. IHS is the first-ever and only website with detailed Feature-by-Feature help desk listing. This Feature-by-Feature listing helps simplify your help desk research.

IHS is designed around how you research and find your help desks. We’ve done this research too, so we know just the right way to make it easy for you. In IHS, you have all info you need for your research in one place.

IHS lists help desks feature-by-feature so that you will not miss out any information. You can search help desks based on features and match them with your requirements.

Comparison reports can be generated between different help desks so that you can make an informed decision.

Users’ rants and reviews are vendor-independent testimonials that add authenticity to the help desks. Before you make your choice you can read User Reviews to understand what worked and what didn’t work for other help desk users.

We also publish interesting and useful articles in IHS for our help desk lovers. Keep track of our blogs so that you stay tuned to our everyday help desk discussions.

IHS keeps track of latest help desk news and events from around the world. We figured out that this way you don’t have to keep juggling between different websites

There is so much more we’ve planned for ithelpdesksoftware.com. We’re updating and improvising everyday and would love to hear what you have to say about us.

Please feel free to mail us at
info@ithelpdesksoftware.com if you have anything good or bad to say about us.

When we decided to buy a help desk for our company’s internal IT, we weren’t fully prepared for the complications that we ran into.

First of all there were like a zillion help desk tools in the market (ok…maybe around 700, to give a fair ballpark number), then their websites cluttered with content (content, of course, written more for SEO purposes than to help an end-user), and expensive IT consultants trying to sell us all the help desks they were endorsing.

A couple of us got into the sole task of finding the right help desk. Yes, I had to wade through all the websites, help desk reviews, galore of blogs, features, compare different help desks, run through demos, evaluate various help desks and what not!

WHAT WE DID:
All through our research, I was hoping for some magic to happen, some self-processed results to pop up and put me out of the misery. Nothing happened. After what I call an ordeal, we were able to narrow down our options to a couple of tools. And then it stuck me. I deliberated for a minute over the amount of time, effort and energy I put into this research. Was I going to leave all that info behind and move on? Absolute blasphemy! But, what else could I do?

The website (www.ithelpdesksoftware.com) is still a little crude, but we’re improvising every day.

The ultimate goal of IHS is to be one-stop portal for all help desk info – including a detailed listing of the software in the market, valuable articles, every day blogs, and any important news. In short, crisp, concise info about help desks that is absolutely nothing more than what you need to know, at one glance.

IHS is unique and first of its kind. But, I’ll hold that for the next post.