HOW IT STARTED:
When we decided to buy a help desk for our company’s internal IT, we weren’t fully prepared for the complications that we ran into.
First of all there were like a zillion help desk tools in the market (ok…maybe around 700, to give a fair ballpark number), then their websites cluttered with content (content, of course, written more for SEO purposes than to help an end-user), and expensive IT consultants trying to sell us all the help desks they were endorsing.
A couple of us got into the sole task of finding the right help desk. Yes, I had to wade through all the websites, help desk reviews, galore of blogs, features, compare different help desks, run through demos, evaluate various help desks and what not!
WHAT WE DID:
All through our research, I was hoping for some magic to happen, some self-processed results to pop up and put me out of the misery. Nothing happened. After what I call an ordeal, we were able to narrow down our options to a couple of tools. And then it stuck me. I deliberated for a minute over the amount of time, effort and energy I put into this research. Was I going to leave all that info behind and move on? Absolute blasphemy! But, what else could I do?
All through our research, I was hoping for some magic to happen, some self-processed results to pop up and put me out of the misery. Nothing happened. After what I call an ordeal, we were able to narrow down our options to a couple of tools. And then it stuck me. I deliberated for a minute over the amount of time, effort and energy I put into this research. Was I going to leave all that info behind and move on? Absolute blasphemy! But, what else could I do?
The website (www.ithelpdesksoftware.com) is still a little crude, but we’re improvising every day.
Help Desk Info, all in one place:
The ultimate goal of IHS is to be one-stop portal for all help desk info – including a detailed listing of the software in the market, valuable articles, every day blogs, and any important news. In short, crisp, concise info about help desks that is absolutely nothing more than what you need to know, at one glance.
IHS is unique and first of its kind. But, I’ll hold that for the next post.
